Every business has just a handful of Core Processes – essential things that need to be done consistently well every time, no matter who in the organization is doing them. For example, most companies have an HR or People process, a Marketing process, a Sales Process, one or more Operations processes, an Accounting process, and a Customer Service or Customer Retention process. Once your team agrees on your handful of Core Processes (and what they are going to be called forever), you must document them at a high level, train your employees, and begin measuring compliance until they are “followed by all.”
