Podcast Episode 018: The S.M.A.C.K.! Tool


In this episode of the Business Broken to Smokin’ Podcast, Lodestone True North’s Head Coach Mark Whitmore discusses one of his most valuable tools, S.M.A.C.K.! – a guided conversation pathway to help identify roots to an issue, and assemble one or more solutions to solve it forever.

0:00 Intro
1:50 Shoutout to First Class Roofing https://first-class-roofing.com
2:34 Shoutout to Bent Tree Coffee https://www.benttreecoffee.com/
3:00 Shoutout to Timberline Crating
4:34 Shoutout to Mt. Eaton Pallet https://www.mteatonpallet.com
5:00 Folks struggling with Symptomatic work
5:45 Link to our free S.M.A.C.K.! course: https://lodestone.thinkific.com/courses/smack
6:09 Background info on S.M.A.C.K.!
8:25 Intro to the S.M.A.C.K.! Tool, a guided conversation
9:20 We’re good at being frustrated…
11:50 Guardrails or swim lanes to a conversation
12:00 S.M.A.C.K.! stands for: Symptoms, Move Back, Assemble, Choose, Kick It, Follow up!
12:50 The first phase: Symptoms (What happened)
15:40 People vent and think they feel something has changed, but haven’t actually fixed anything
16:40 We need to shift from “here’s how we feel” and ask/answer the question “what’s causing that?”
17:15 The second phase: Move Back (What’s causing that) – We’ve talked about the pain and frustration, what we’re going to talk about now is what is causing it…
18:15 We’re looking for potential roots to the symptoms
20:20 The third phase: Assemble (What should we do about the roots) a numbered list of possible solutions
24:10 The fourth phase: Choose one or more of the solutions
27:20 The fifth phase: Kick It (who can do something about it?)
28:15 Rocks, reference to Stephen Covey https://www.youtube.com/watch?v=zV3gM…
28:40 Book reference “The Courage to be Disliked” by Kishimi and Koga
32:40 Definition of a conductor in a business sense
39:50 Book reference “The Excellence Dividend: Tom Peters
42:40 The Sixth phase: Follow Up!

Music – I want a new drug, Huey Lewis and the News

Website: https://www.lodestonetruenorth.com
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Mark Whitmore

Mark Whitmore

Mark Whitmore is the Head Coach and founder of Lodestone True North, a dynamic firm of experienced business coaches who help entrepreneurs and managers get to their Land of Awesome.

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