Podcast Episode 034 – Interview with Connie Chwan

0:00 Intro
1:53 How did you get into coaching and EOS?
12:23 What kind of advise would you give a business owner on hiring a business coach?

• there has to be a connection between the coach and the leadership team, if it doesn’t exist we can’t get past square one

Connie works best with people that:

• Know they need to change
• Know they need help
• Are willing to be open, honest, and vulnerable
• Willing to see what this will look like

15:11 One of Connie’s favorite questions to ask a business owner at the beginning of talks, “If we were sitting here 3 years from now, what will have happened for you to feel personally and professionally satisfied and happy?”
15:35 Connie’s 4 step process:

1. Create the right team
2. Align to a vision
3. Create a plan to achieve that vision
4. Execute with consistency

19:17 Three basic parts of every company: Get Work, Do Work, Get Paid
19:50 If the seat could talk… List 5 accountabilities
20:00 Accountabilities start with an action verb
24:20 Determining fit with a client
36:42 How would you summarize what you do as a business coach? The difference between a coach and consultant.
38:03 “Everybody needs a coach because none of us can see ourselves playing the game.”
38:36 Mark’s metaphor: Rick Rubin and Rickenbacker
43:36 Client wins
48:08 Connie is writing a children’s leadership book…
51:29 What’s your Kolbe score?
52:23 What are some tools that are game changers with your clients?

• Accountability chart
• Core value assessment
• Survey from Five Dysfunctions of Team by Patrick Lencioni
• Because I said I would – Team Building cards https://becauseisaidiwould.org/
• Rock planner
  1. What must be true for this to be complete
  2. What resources do you need
  3. A few milestones

1:04:05 Difference between a Rock and a To Do

1:08:13 Book Reference: Ideal Team Player – Patrick Lencioni

1:09:56 Book Reference: Working Genius – Patrick Lencioni

1:10:49 Connie’s 5 desert island books:

1. Five Dysfunctions of Team – Patrick Lencioni
2. Death by Meeting – Patrick Lencioni
3. Ideal Team Player – Patrick Lencioni
4. Working Genius – Patrick Lencioni
5. E-Myth by Michael Gerber

1:13:53 Connie’s personal mission
1:15:38 Defining the meaning of Core Value
1:18:30 Quote from Seth Godin “People like us do things like this.”
1:21:03 Book Reference: Grit by Angela Duckworth
1:24:59 Book Reference: Teaching the elephant to dance by James A. Belasco , PH.D.
1:26:50 The earring story
1:32:42 How would you choose a business coach?
1:40:34 Discussions vs conversations

You can contact Connie at [email protected]

*Credits* Music – Love is a long road by Tom Petty