Podcast Episode 034 – Interview with Connie Chwan


In Episode 034 of the Business Broken to Smokin’ Podcast:
Lodestone True North’s Head Coach Mark Whitmore and guest Connie Chwan talk about her experiences as a business coach.
Connie has over 40 years experience as an entrepreneur and is certified in several business operating systems, the most recent being Pinnacle.
More info on Connie can be found at www.pure-direction.com

0:00 Intro
1:53 How did you get into coaching and EOS?
12:23 What kind of advise would you give a business owner on hiring a business coach?

  • there has to be a connection between the coach and the leadership team, if it doesn’t exist we can’t get past square one

Connie works best with people that:

  • Know they need to change
  • Know they need help
  • Are willing to be open, honest, and vulnerable
  • Willing to see what this will look like

15:11 One of Connie’s favorite questions to ask a business owner at the beginning of talks, “If we were sitting here 3 years from now, what will have happened for you to feel personally and professionally satisfied and happy?”
15:35 Connie’s 4 step process:

  1. Create the right team
  2. Align to a vision
  3. Create a plan to achieve that vision
  4. Execute with consistency

19:17 Three basic parts of every company: Get Work, Do Work, Get Paid
19:50 If the seat could talk… List 5 accountabilities
20:00 Accountabilities start with an action verb
24:20 Determining fit with a client
36:42 How would you summarize what you do as a business coach? The difference between a coach and consultant.
38:03 “Everybody needs a coach because none of us can see ourselves playing the game.”
38:36 Mark’s metaphor: Rick Rubin and Rickenbacker
43:36 Client wins
48:08 Connie is writing a children’s leadership book…
51:29 What’s your Kolbe score?
52:23 What are some tools that are game changers with your clients?

  • Accountability chart
  • Core value assessment
  • Survey from Five Dysfunctions of Team by Patrick Lencioni
  • Because I said I would – Team Building cards https://becauseisaidiwould.org/
  • Rock planner
    1. What must be true for this to be complete
    2. What resources do you need
    3. A few milestones

1:04:05 Difference between a Rock and a To Do

1:08:13 Book Reference: Ideal Team Player – Patrick Lencioni

1:09:56 Book Reference: Working Genius – Patrick Lencioni

1:10:49 Connie’s 5 desert island books:

  1. Five Dysfunctions of Team – Patrick Lencioni
  2. Death by Meeting – Patrick Lencioni
  3. Ideal Team Player – Patrick Lencioni
  4. Working Genius – Patrick Lencioni
  5. E-Myth by Michael Gerber

1:13:53 Connie’s personal mission
1:15:38 Defining the meaning of Core Value
1:18:30 Quote from Seth Godin “People like us do things like this.”
1:21:03 Book Reference: Grit by Angela Duckworth
1:24:59 Book Reference: Teaching the elephant to dance by James A. Belasco , PH.D.
1:26:50 The earring story
1:32:42 How would you choose a business coach?
1:40:34 Discussions vs conversations

You can contact Connie at [email protected]

*Credits* Music – Love is a long road by Tom Petty


Website: https://www.lodestonetruenorth.com
Website: https://www.bigeasydesk.com
LinkedIn Book Club Group: https://www.linkedin.com/groups/14158790/
LinkedIn Mark: https://www.linkedin.com/in/mark-whitmore-lodestone/
LinkedIn Lodestone: https://www.linkedin.com/company/lodestone-true-north
Lodestone Online Courses: https://lodestone.thinkific.com

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Mark Whitmore

Mark Whitmore

Mark Whitmore is the Head Coach and founder of Lodestone True North, a dynamic firm of experienced business coaches who help entrepreneurs and managers get to their Land of Awesome.

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